FAQ
Frequently asked questions
Quick answers about orders, products and support.
Orders
How long does processing take?
Most orders ship within 24 hours from our U.S. warehouse. Delivery typically takes 3–7 business days.
Do you offer free shipping?
Yes — free U.S. shipping on orders over $30. Every bundle qualifies.
How can I track my order?
Once your order ships, you'll receive a shipping confirmation email with a tracking link.
Can I buy on Amazon?
Yes — UP&DOWN is also available on Amazon.
Products & bundles
What bundles do you offer?
The Strength & Balance Duo (1 Creatine + 1 Feminine Balance, $34.95), the Creatine 2-Pack ($35.90 — 10% off) and the Feminine Balance 2-Pack ($35.90 — 10% off).
Where can I find ingredient information?
Each product page includes product details, and the complete ingredient list and Supplement Facts are printed on the packaging.
Where are your products made?
In the USA, in FDA-registered, GMP-certified facilities.
Are your supplements right for me?
If you use medications, other supplements, are pregnant or nursing, or have questions about whether a supplement is appropriate for you, consult a qualified healthcare professional.
Support
How can I contact UP&DOWN?
Send us a message through our contact page and our team will get back to you as soon as possible.